Please find below some of our most Frequently Asked Questions.

If your question isn't answered here and you’d like to Customer Care please email us on hello@sokohcollective.com

Orders

 

How can I track my order?

Once your order is dispatched you'll receive an email containing the a link so you can follow your order's journey.

Can I cancel my order?

If you change your mind about an order please email hello@sokohcollective.com and if we have not yet shipped your item we will process the cancellation and offer you a full refund. We ship Monday - Friday so please try and let us know as soon as possible.

 

 

Payments

 

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, and Paypal.

Which currency is the website in?

Our default currency is GBP, but you can view our prices in your preferred currency by using the currency tab in our footer.

 

 

Delivery & Shipping

 

Where do you dispatch from?

Orders are fulfilled and dispatched from Bali, Indonesia.

Which courier do you use for shipment?

We use DHL for all international shipments.

How much does shipping cost?

We offer free shipping on all orders over £100 GBP. If your order is under £100 GBP then you will be charged a flat rate of £10 GBP.

When will my order be dispatched?

Orders placed Monday - Friday will be dispatched within 24 hours. All orders placed over the weekend will be dispatched the following Monday.

What about import duties?

Each country has different import tax rules. We do our best to ensure that you wont be charged import duties, however it is the customer's responsibility to check and pay any import tax that is charged upon delivery.

 

 

Returns / Refunds

 

What is your return policy?

We are happy to accept unworn, unused, and unwashed items with the tags still attached within 30 days of their ship date, however it is the customer's responsibility to arrange and pay for the return shipping. Once we receive your return, we will process your refund to the payment method used in the original order. All promotional purchases, include sale items, are final sale and not eligible for returns or exchanges.

To return an item, please email us hello@sokohcollective.com

What about sale items?

We can only offer refunds on sale items if the item is faulty or incorrect

 

 

Size & Fit

 

What size am I?

If you're unsure about your size, we recommend grabbing a tape measure and measuring yourself at your waist and hips and refer to our size guide to find out what SOKOH fit works for you. If you're between sizes on our size chart, we suggest you size down if you prefer a more fitted look, or sizing up for a more relaxed fit. If you're still unsure and would like some size and fit advice send us a message on Instagram @sokohcollective or email us on hello@sokohcollective.com and we would be more than happy to help.

Do all fabrics and colours fit and feel the same?

Since we use different fabrics for different styles, there can be slight differences in the fit, however we've worked closely with our tailors so that each style is the same. You may also notice that some of our colours have different a different feel. This is because our colours go through a unique natural dyeing process, which can lead to some fabrics feeling more brushed than others. All of our fabrics and in all of our colours have been tested to ensure the same durability and longevity.

 

Care

 

Where can I find the care instructions for my item?

You can find the care label stitched the inside all items. If you have any specific questions about caring for your item send us a message on Instagram @sokohcollective or email us on hello@sokohcollective.com and we would be more than happy to help.

How should I care for my SOKOH Collective item?

All our plant-dyed garments - charcoal and clay items - can be machine washed on a gentle setting at a maximum of 30 degrees. Please wash with like colours in case our plant-based dyes run. After the wash, reshape the garment and lay it flat on a drying rack or on a fresh towel to air dry. Avoid drying under direct sunlight as the natural dyes tend ton fade when left in the sun for long periods of time. You can steam or iron your garment on a low setting.

 

When washing your garments we encourage you to think about using a full load, and to only wash your garments when really necessary. Plant-based detergents, or non-toxic - are best for your clothes and for our planet.